Feature release archive
Update | Release Date |
Added exporting capabilities to three reports - Notifications Delivery per User, Notifications Delivery per Date, and Unsubscribed Emails reports. | 8/31/23 |
Appointment confirmation write-backs for Cornerstone (Enabled by request) | 8/22/23 |
Added status option to decline or cancel an in-house order which will display as such in the mobile app. The order will be visible in the mobile app for four days with the displayed status after the status is updated in the dashboard and the order is marked as done. Following these four days, the order will be removed from the mobile app. | 8/17/23 |
Analytics for digital health service reminders and appointment reminders | 7/21/23 |
Enhancements for practices with multiple locations
| 7/20/23 |
Added option to merge duplicate pet profiles from the dashboard for users with permissions to add & edit users under Roles & Privileges | 7/6/23 |
Added option to exclude sending a digital health service reminder (email, text or app notification) if the client already has a scheduled appointment within 90 days of the reminder due date. | 6/27/23 |
Added QR code to app info card in the Selfie slideshow. | 6/22/23 |
Enhancements for practices with multiple locations
| 6/22/23 |
A section has been added to postcard reminders current batch tab for internal communications to indicate when the monthly batch has been reviewed and the name of the team member that completed the review. | 6/7/23 |
Order updates for practices using Vetsource Prescription Management
| 6/7/23 |
Mobile app home screen feature button updates for easier app user navigation, based on user feedback and independent testing (icon reorder, new orders icon and icon labels). | 6/7/23 |
Loyalty program and loyalty reward analytics available under Analytics tab for any practice with the loyalty program. Contact your success coach to enable your loyalty analytics! | 5/25/23 |
Postcard analytics available under Analytics tab for any practice that has sent at least one batch of postcards. | 5/25/23 |
Released an update to allow for appointment confirmation messaging and message and time overrides for boarding appointments scheduled on the main appointment calendar. Contact your app coach to enable this configuration. | 5/17/23 |
Released status column for food/medication pick up requests with option to send push notification to clients of order status for all practices. | 5/11/23 |
Order updates for practices using Vetsource Prescription Management
| 4/21/23 |
Full release of mobile app analytics | 4/13/23 |
When a client sends in a text message, all previous text conversations with that client will be displayed instead of starting separate conversations each time. | 4/6/23 |
The Chat greeting is now the Conversation greeting and will be sent any time a new conversation is started via the app or texting. | 4/6/23 |
Available now for early release for members of our Facebook page! - Mobile app analytics | 3/15/23 |
Seasonal shamrock confetti added to Loyalty Card | 3/10/23 |
Updated Mr. Meowgy quotes on Visit Tracker | 2/23/23 |
Seasonal Valentines heart confetti added to Loyalty Card | 2/1/23 |
Update | Release Date |
Automated delivery of the Vaccination Summary with record request | 12/7/22 |
Extended postcard reminder exclusion for booked appointments by reason/type from 60 days to 90 days | 12/2/22 |
Seasonal snowflake confetti added to Loyalty Card | 12/2/22 |
Added option to export a pdf with details from Visit Tracker submission form to use as travel sheet or for attachment to the PMS medical record | 11/30/22 |
Updated default question on post-visit survey form from "Would you like to be contacted about your visit?" to "To request a follow-up call about your visit, please enter the phone number where we can contact you." Now, if a client wants to be contacted, their phone number will be displayed instead of a "Yes" or "No". | 11/23/22 |
Expanded integration capabilities with Vetstoria for direct appointment booking | 11/7/22 |
Seasonal falling leaves confetti added to Loyalty Card | 11/2/22 |
Seasonal pumpkin confetti added to Loyalty Card | 10/19/22 |
Full release of Conversations by Department. | 10/19/22 |
First release of features related to Special Offers!
We will be releasing a lot more features related to the special offers in 2023! | 10/12/22 |
Released Conversations by Department for early access by request on our Facebook group. | 10/11/22 |
Included 2-way texting in the Conversations settings to allow practices to block off specific dates or a range of dates from start to end. eg. Block off the entire week of Thanksgiving. Anyone that sends in a text on a day that is indicated as blocked off or a non-working day will receive the auto reply that the text was sent outside established conversation business hours. | 10/5/22 |
Disabled the chat bot from sending the message that said "Thanks for chatting with us. Be sure to download our mobile app." when ending a conversation via 2-way text. | 10/5/22 |
Added ability to restart a conversation after it has been ended and transferred to the History tab. | 9/22/22 |
Added settings for app chat to allow practices to block off specific dates or a range of dates from start to end. eg. Block off the entire week of Thanksgiving. This will override the global business chat hours only for app chats at this time | 9/22/22 |
Detect if push notifications are on when starting a new chat from the mobile app, and not allow user to proceed until they are enabled | 9/22/22 |
Updated feature verbiage from "Chat" to "Conversations" to allow for better differentiation between app chat and 2-way texting | 9/22/22 |
Added ability to search Selfies by the pet's name | 9/7/22 |
Added ability to suppress sending a postcard reminder to clients with a scheduled exam within 60 days | 8/12/22 |
Added delivery status for outgoing text messages, including indicator if message could not be delivered | 8/12/22 |
Added automatic reinvite all to automatically reinvite clients on a recurring cadence and updated the design of the invite email | 8/3/22 |
2-Way Texting updates:
| 7/20/22 |
Added Post-Visit Surveys to dashboard homepage stats | 7/20/22 |
Added more date/time stamps to chat and 2-way text conversations | 6/30/22 |
Custom cadence appointment confirmations released for beta testing | 6/27/22 |
Appointment confirmation write-backs for supported versions of AVImark (Enabled by request) | 6/20/22 |
2-Way Texting and chat bot updates:
| 6/15/22 |
Added settings page with helpful Apple Developer Membership information | 6/15/22 |
Postcard reminder updates:
| 6/2/22 |
Added ability to change name of team member in open chats. | 6/2/22 |
Updated verbiage on Appointment Request process where client will now be prompted to "Accept" the proposed appointment time instead of "Confirm". The dashboard display will also indicate "Accepted" vs. "Confirmed". | 5/19/22 |
Added "Working on this" text box and internal notes box to Order Requests, Record Requests and Appointments New & Open tabs | 5/17/22 |
Full release of SMS Appointment Confirmations | 5/16/22 |
Added TikTok URL option in Third Party Links > Social Media Links | 5/13/22 |
Added option in Chat Settings to receive an email and/or text message when a new text or chat message is received in the dashboard. Learn more about incoming new chat alerts. | 5/13/22 |
New filters added to postcard reminders Current Batch tab.
| 4/5/22 |
Added option to add a personal note to dashboard user accounts | 3/30/22 |
SMS text appointment confirmations released for beta testing | 3/3/22 |
Seasonal shamrock confetti added to Loyalty Card | 3/3/22 |
Full release of Post-Visit Surveys | 2/8/22 |
Seasonal heart confetti added to Loyalty Card | 2/1/22 |
The Push Notifications tab is now the Message Center. Now practices can send mass emails to all clients or segments of clients from the same place you send push notifications to app users. Watch a quick video HERE | 1/25/22 |
New chat settings:
| 1/12/22 |
Update | Release Date |
Two new target user groups added for push notification communications:
| 12/22/21 |
Added option for customizable pop-up message when app user clicks on Upcoming Appointments tab | 12/22/21 |
Added ability to mark chats and text conversations as unread | 12/22/21 |
Post-Visit Surveys released to select group of practices for beta testing (full release February 2022) | 12/21/21 |
New incoming chat greeting added for 2-way chat | 12/16/21 |
2-Way Texting released to practices with members in the Vet2Pet All Access Facebook group (full release January 2022) | 12/10/21 |
Seasonal snowflake confetti added to Loyalty Card | 12/1/21 |
Enhancements to Appointment Request feature:
| 11/3/21 |
Seasonal falling leaves confetti added to Loyalty Card | 11/1/21 |
Added past due emojis for display on chat messages for practice's quick reference | 10/21/21 |
Seasonal pumpkin confetti added to Loyalty Card | 9/28/21 |
Released Visit Tracker for curbside check-ins | 8/9/21 |
Robust reporting on health service reminders delivery per user, per date and a weekly roll up | 7/26/21 |
Added dashboard metric for number of chats in last 30 days | 7/23/21 |
Released postcard reminders for coming due and past due reminders | 7/20/21 |
Added "Poor", "Neutral" and "Excellent" keywords beneath fish emojis for Review Us feature | 6/1/21 |
Added toggle switches to allow for practice to choose whether to display and/or require chat urgency status | 5/31/21 |
Added Refer-a-Friend button to dashboard sidebar menu | 5/6/21 |
Vetsource single-sign on for mobile app order requests | 5/1/21 |
Full release of the Loyalty Management Tool report | 4/21/21 |
Added two-way chat icon next to app users under Appointments tabs New and Open. | 4/21/21 |
Added filter to Order Requests tab to sort by Complete/Incomplete | 4/9/21 |
Released the Loyalty Management Tool report for select group of practices for beta testing Full release slated for 5/1/21 | 3/3/21 |
Seasonal shamrock confetti added to Loyalty Card | 3/1/21 |
Added setting so practices can decide whether or not to allow app users to cancel appointments via the mobile app | 2/19/21 |
Seasonal Valentines heart confetti added to Loyalty Card | 2/1/21 |
Reminder management system upgrade which allows for delivery of multiple coming due and past due health service reminders via push notification, email and SMS test. | 1/29/21 |
Added option to not display an appointment time in appointment confirmation settings | 1/19/21 |
Update | Release Date |
Changed default messaging when sending a proposed time to state that appointment will be released if not confirmed within 2 hours | 12/3/20 |
Seasonal snowflakes confetti added to Loyalty Card | 12/2/20 |
Added associated URL for Mobile App Info Card beneath the QR code under Settings > Practice Info for easy access | 11/19/20 |
Added admission form links and custom default messaging to appointment confirmation messages and complementary email to notify practice of appointment activity | 11/9/20 |
Added SMS text health service reminders | 11/3/20 |
Seasonal fall leaves confetti added to Loyalty Card | 11/2/20 |
Seasonal pumpkin confetti added to Loyalty Card | 10/22/20 |
Moved appointment confirmation preferences to practice manager level so practices can customize messaging | 10/5/20 |
Updated the dashboard home page so usage stats are at the top and loyalty revenue graphs are together at the bottom | 10/5/20 |
Added visual indicator to appointments and orders screen to indicate if an incoming appointment request has additional information submitted by the pet owner | 10/5/20 |
Added ability for app users to cancel a scheduled appointment via the mobile app without having to call the practice | 9/16/20 |
Added desktop alerts and email notifications to practice for appointment confirmations, acceptance of proposed appointment times, or appointment cancellations submitted via the app | 9/16/20 |
Added defined age range for pets under push notification creation window for Target Users > Group | 8/31/20 |
Display all scheduled appointments in the dashboard instead of only those scheduled 10 days out, and added date picker to jump to a specific date | 8/14/20 |
Display proposed appointment day/time in appointment details under Scheduled appointment tab | 8/14/20 |
Searchable keywords for Suggested Push Notifications | 7/29/20 |
App Academy - Online tools to guide you to success | 7/29/20 |
Generic calendar emoji added to Available Services for Appointments option under Appointment Request settings | 7/29/20 |
More details (like location and order information) displaying in order and appointment requests emails | 7/15/20 |
Virtual payments via the mobile app | 7/1/20 |
Special hours for appointment requests and pharmacy pick-up | 6/17/20 |
Only allow the practice to end chat (not the pet owner) | 6/8/20 |
Export/email chat transcript | 6/8/20 |
Veteos personalized video collection for practices to market the features of the app | 5/28/20 |
2-Way Chat (two-way chat communication), with photo and video sharing | 5/4/20 |
Complimentary consultation with Dr. Caitlin DeWilde — Social media DVM expert | 4/20/20 |
Complimentary consultation with Dr. Crista Wallis -—Telemedicine DVM expert | 4/6/20 |
Link to Petriage | 3/30/20 |
