Excluding digital reminders
Practices can exclude specific reminders from the health service reminder system, thus halting a reminder from being sent to the client. To add suppressions, go to Settings > Health Service Reminders > Preferences.
Automatic reminder suppression options:
- Suppress specific reminder codes from the practice software
Reminders that are often excluded are internal reminders, such as follow-ups, call-backs, and administrative codes. Under Settings > Health Service Reminders > Service Reminder Preferences > Exclude specific reminders by code, enter one reminder code per line, exactly as it appears in your PMS.
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If you are not sure what your reminder codes are, you can reach out to your PMS support team. You can also send in a support ticket to the Vet2Pet team with an example of a reminder that you would like to be excluded and our team will be happy to assist.
- Suppress for clients with an upcoming exam scheduled within 90 days
Practices can automatically suppress digital reminders from being sent to clients who have a scheduled exam within the next 90 days of the reminder due date by suppressing the appointment reason or type code from the PMS.
To see a list of available reason/type codes from the PMS, download the My Practice Appointment Codes report under Settings > Appointments > Confirmation Preferences.
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