Analytics - appointment reminders

Updated 11 months ago by Karyn Ekola, CVPM

Practices can see data for appointment reminders through the Analytics tab.

The default setting for analytics displays based on the current year of scheduled appointments in the practice software (PMS).

The dashboard filters can be adjusted by:

Scheduled year - The year that the appointment was scheduled in the practice software starting no later than 2022
Scheduled month - The month that the appointment was scheduled in the practice software
Appointment confirmed - Whether or not the appointment was confirmed through the Vet2Pet platform via email, text or app notification
Appointment reminder type - Save-the-date reminders which are sent anywhere from 4-30 days prior to the appointment and do not request confirmation, or confirmation reminders which are sent anywhere from 1-3 days prior to the appointment and do request confirmation
Cadence - Data specific to the cadence in days prior to the appointment that reminders were sent through the Vet2Pet platform
Is canceled or no-show? - Data specific to appointments that were cancelled or marked as no-show
Is completed appointment? - Data specific to scheduled appointments that were completed
Is app user? - Data specific to app users compared to non-app users

App users tend to confirm appointments more frequently and cancel less frequently than non-app users.

Appointment reminders details

Clients targeted - The number of clients who received at least one appointment reminder during the selected time period
App clients targeted - The percentage of clients targeted who are app users
Appointment reminders sent - The total number of appointment reminders sent to the clients targeted via any channel (email, text or app notification) during the selected time period
% confirmed appointments - The percentage of appointments that were confirmed via any channel (email, text or app notification) during the selected time period
Benchmark - How your practice compares to other Vet2Pet practices for the % of confirmed appointments
Confirmation status by reminder type - The total number of appointments that were confirmed or not through the Vet2Pet platform by each reminder type (save-the-date or confirmation)
Appointments response rate by channel - The percentage of appointments confirmed via each channel or a combination of channels during the selected time period

PMS appointment details

% completed - The percentage of scheduled appointments in the PMS that had a transaction on the same day as the scheduled appointment date in the PMS during the selected time period
% cancelled - The percentage of scheduled appointments in the PMS during the selected time period that were later cancelled
Appointment completion totals by confirmation status - A monthly breakdown of total scheduled PMS appointments based on cancellation/no-show status and confirmation status
Appointment completion percentage by confirmation status - A monthly breakdown of the percentage of scheduled PMS appointments based on cancellation/no-show status and confirmation status