Check out our newest features!

Feature/Enhancement

Release Date

New Health-Service Reminder Notifications Analytics, including information on related appointments, transactions, and which cadences are most effective.

8/26/24

Appointment Confirmation write-backs for Neo, Vetspire & Shepherd (enabled by request)

7/5/24

Admin users can now be deleted

Settings Improvements

• Appointment codes now auto-populate into drop-down menus
• View codes button shows all relevant codes for a given setting
• Copy codes button allows importing configured codes from one setting to another
• Codes that do not exist in the PIMS are flagged in red
• New codes indicator shows codes that have been added to the PIMS
• Time Overrides have been renamed to Custom Messages
• Custom Messages now include message templates
• One custom message can be used for many codes, rather than one message per code

6/27/24

Conversations timestamps are now more precise: timestamp will show if messages are >1 minute apart.

5/30/24

Launched new Vet2Pet app—free for Vetsource Prescription Management customers

5/23/24

Added Shepherd and Vetspire as compatible PIMS

5/23/24

Message Center messages can now be saved as Draft

2/29/24

Added a second date & time option for app users to request an appointment

2/2/24

Enhancements to two reports - Notifications Delivery per User & Notifications Delivery per Date

• Added all notification emails to reports: Account, Appointment, Health Service Reminders, and more
• Service Type filter: added ability to filter report by notification content (e.g., Account, Appointments, Service Reminders)
• Preview button: added ability to display the email that was sent to a user, including any embedded URLs

2/1/24

Added exporting capabilities to three reports - Notifications Delivery per User, Notifications Delivery per Date, and Unsubscribed Emails reports.

8/31/23

Appointment confirmation write-backs for Cornerstone (Enabled by request)

8/22/23

Added status option to decline or cancel an in-house order which will display as such in the mobile app.

The order will be visible in the mobile app for four days with the displayed status after the status is updated in the dashboard and the order is marked as done. Following these four days, the order will be removed from the mobile app.

8/17/23

Analytics for digital health service reminders and appointment reminders

7/21/23

Enhancements for practices with multiple locations

• Appointment requests can be filtered and viewed per location in the dashboard

7/20/23

Added option to merge duplicate pet profiles from the dashboard for users with permissions to add & edit users under Roles & Privileges

7/6/23

Added option to exclude sending a digital health service reminder (email, text or app notification) if the client already has a scheduled appointment within 90 days of the reminder due date.

6/27/23

Added QR code to app info card in the Selfie slideshow.

6/22/23

Enhancements for practices with multiple locations

• Order requests can be filtered and viewed per location in the dashboard (appointment request filter is coming soon)
• Appointment confirmations can now be sent with specific details about which location they are scheduled
  • Contact your success coach to request this enhancement as special configurations are required

6/22/23

A section has been added to postcard reminders current batch tab for internal communications to indicate when the monthly batch has been reviewed and the name of the team member that completed the review.

6/7/23

Order updates for practices using Vetsource Prescription Management

• Past online purchases from Vetsource are displayed under Orders History
• App users can quickly reorder products that were previously ordered through Vetsource

6/7/23

Mobile app home screen feature button updates for easier app user navigation, based on user feedback and independent testing (icon reorder, new orders icon and icon labels).

6/7/23

Loyalty program and loyalty reward analytics available under Analytics tab for any practice with the loyalty program. Contact your success coach to enable your loyalty analytics!

5/25/23

Postcard analytics available under Analytics tab for any practice that has sent at least one batch of postcards.

5/25/23

Released an update to allow for appointment confirmation messaging and message and time overrides for boarding appointments scheduled on the main appointment calendar. Contact your app coach to enable this configuration.

5/17/23

Released status column for food/medication pick up requests with option to send push notification to clients of order status for all practices.

1. Pharmacy refills for pick up or delivery for practices using Vetsource Prescription Management
2. Pharmacy refill requests for practice pick-up for practices NOT using Vetsource Prescription Management

5/11/23

Order updates for practices using Vetsource Prescription Management

• Mobile app now has two tabs - Pending Orders and Orders History
• Past product purchases from the PMS are displayed under Orders History
• App users can quickly reorder past products for pick up or delivery through Vetsource
• Vetsource store will display product search results based on product name
• Dashboard displays a status column for pick up requests with option to send push notification to clients of order status

4/21/23

Full release of mobile app analytics

4/13/23

When a client sends in a text message, all previous text conversations with that client will be displayed instead of starting separate conversations each time.

4/6/23

The Chat greeting is now the Conversation greeting and will be sent any time a new conversation is started via the app or texting.

4/6/23

Available now for early release for members of our Facebook page! - Mobile app analytics

3/15/23

Seasonal shamrock confetti added to Loyalty Card

3/10/23

Updated Mr. Meowgy quotes on Visit Tracker

2/23/23

Seasonal Valentines heart confetti added to Loyalty Card

2/1/23