Check out our newest features!

Update

Release Date

Now, when you select the option Conversation > End Conversation > Download transcript as PDF and click End chat, the PDF automatically downloads to your computer.

New, streamlined postcards

• Updated postcards to save practices money and improve the pet owner experience.
• Improved postcard settings: You can now suppress postcards by reminder type and customize your return address, in the event it differs from your clinic’s address.

Postcard batch-review page improvements

• Added a status bar to clarify when the batch is available for review and when it’s out for printing and delivery.
• Added tooltips that explain what each pet is due for, along with whether they have an upcoming appointment.
• Added a warning for suppressing clients after the batch has already closed, to clarify when the suppression would take effect.

Bug fixes

• Loyalty Paw history on the user page was missing the Load More button
• In rare cases, the ‘Download our app’ stamp wasn’t automatically applying to a pet owner’s account.
• Fixed minor discrepancies in the Notifications Delivery Per User and Notifications Delivery Per Date reports.
• For some new dashboard users, the EULA was not showing upon account creation.

11/19/2024

New Health-Service Reminder Notifications Analytics, including information on related appointments, transactions, and which cadences are most effective.

8/26/24

Appointment Confirmation write-backs for Neo, Vetspire & Shepherd (enabled by request)

7/5/24

Admin users can now be deleted

Settings Improvements

• Appointment codes now auto-populate into drop-down menus
• View codes button shows all relevant codes for a given setting
• Copy codes button allows importing configured codes from one setting to another
• Codes that do not exist in the PIMS are flagged in red
• New codes indicator shows codes that have been added to the PIMS
• Time Overrides have been renamed to Custom Messages
• Custom Messages now include message templates
• One custom message can be used for many codes, rather than one message per code

6/27/24

Conversations timestamps are now more precise: timestamp will show if messages are >1 minute apart.

5/30/24

Launched new Vet2Pet app—free for Vetsource Prescription Management customers

5/23/24

Added Shepherd and Vetspire as compatible PIMS

5/23/24

Message Center messages can now be saved as Draft

2/29/24

Added a second date & time option for app users to request an appointment

2/2/24

Enhancements to two reports - Notifications Delivery per User & Notifications Delivery per Date

• Added all notification emails to reports: Account, Appointment, Health Service Reminders, and more
• Service Type filter: added ability to filter report by notification content (e.g., Account, Appointments, Service Reminders)
• Preview button: added ability to display the email that was sent to a user, including any embedded URLs

2/1/24