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Conversations writeback

Updated by Kate Zirkle

🎥 Prefer to learn by video? Watch this video tutorial for an overview of Conversations writeback!

Conversations writeback is enabled for practices using Avimark, Cornerstone, or Vetspire. Writeback saves time, reduces manual data entry, and automatically adds valuable information to a patient’s medical record. There is no additional cost for this feature.

Cornerstone must be version 8.x or higher. Avimark must be version 2016.2.1.0. or higher. Practices must have a SyncVet data connection.

At the end of a chat, you'll have three options to receive a transcript of the chat, including saving it to your PMS.

You can save the current conversation, full transcript, a date range, or even specific messages if you enable the Message Selector for your practice.

(To enable the Message Selector, navigate to Settings > Conversations > Show Message Selector when saving chat transcripts.)

You can also set the conversation title and staff member name.

Attachments within conversations will also be written back into the PMS.

Avimark writeback example

Please note that Avimark conversation writeback will remain bolded in blue, like an unposted transaction, and cannot be "posted" in order to turn black at this time. They do not post to invoices or appear in the unposted transaction journal.

Also, attachments are written back to the Patient File Attachment window. To access that window, navigate to the Patient Area, right-click in that area, and click File Attachments.

Cornerstone writeback example

Vetspire writeback example

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