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Conversations - App Chat and 2-Way Texting

The Conversations Dashboard

Take a tour of the Conversations dashboard. Active Conversations — This is where all open conversations are listed. If chat urgency settings are enabled, the conversations will sort by urgency first,…

Updated by Karyn Ekola, CVPM

Enabling App Chat

To enable App Chat: From your practice dashboard: Settings > Conversations. Under Conversations Preferences, toggle on Enable App Chat.. Choose the audience who can access chat in the mobile app. Act…

Updated by Karyn Ekola, CVPM

2-Way Texting

Practices can send and receive text messages through the Vet2Pet platform. 🎥 Prefer to learn by video? Watch this video tutorial for an overview of App chat and 2-way texting! Go to video lesson To e…

Updated by Karyn Ekola, CVPM

2-way texting policies

If your practice is planning to use Vet2Pet's 2-way texting feature powered by Twilio, at any point in the future, please take a moment to review Twilio's policies regarding unacceptable messaging co…

Updated by Karyn Ekola, CVPM

Conversations with Departments/Providers Enabled

Conversations by Department/Provider: Is a great tool to help your team organize your chats. With the Department/Providers feature enabled app users can choose the Department/Provider they want to se…

Updated by Karyn Ekola, CVPM

Setting up Conversation Departments or Providers

🎥 Prefer to learn by video? Watch this video tutorial for an overview of the conversations feature settings. Practices with App Chat enabled can create departments or providers for communicating with…

Updated by Karyn Ekola, CVPM

Desktop Alerts for Conversations and Visit Tracker

Desktop alerts can be enabled to provide an additional layer of awareness for incoming chat and text messages and Visit Tracker arrivals from pet owners. In order for desktop alerts to work, you must…

Updated by Karyn Ekola, CVPM

Ideas for Implementing App Chat in Practice

How to implement App Chat in practice . To support your clients during COVID-19, provide App Chat as a free service to all clients for a short period of time.. This is a great way to support your com…

Updated by Karyn Ekola, CVPM

Asynchronous Video Chat

Both parties (the practice and the pet owner) can upload live or recorded videos to the chat thread in the app platform. This is very much like texting a video clip to a friend. Dashboard view: Pet o…

Updated

Conversations writeback

🎥 Prefer to learn by video? Watch this video tutorial for an overview of Conversations writeback! Conversations writeback is enabled for practices using Avimark, Cornerstone, or Vetspire. Writeback s…

Updated by Kate Zirkle

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