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Customizing the Mobile App

Directions to Your Practice

In the mobile app, the location of your practice will be displayed in the quick contact area of the home screen. This address can be changed from your practice dashboard by selecting: Settings > Prac…

Updated by Karyn Ekola, CVPM

App Name

If you have a practice-branded app, your mobile app name is unique to your practice. Name changes require an app rebuild and approval by Apple and Google for the app stores. Please contact us if you…

Updated by Karyn Ekola, CVPM

Resources and Links

🎥 Prefer to learn by video? Watch this video tutorial for an overview of additional Client Resources! Within your app, you can link to external websites. This is a great way to showcase the resources…

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Feature Buttons on the Home Screen

The app home screen provides quick access to five features. These features can be enabled or disabled in the practice dashboard. If one or more of the primary features is disabled ( Orders , Loyalty…

Updated by Karyn Ekola, CVPM

Phone Numbers

Phone numbers for the practice and nearby emergency hospitals can be displayed in the quick contact area of the app home screen. To change, add, or delete phone numbers, go to the practice dashboard…

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Adding virtual exam or telemedicine

Practices that use a third-party virtual exam or telemedicine service can add the booking link to the mobile app. When enabled, clients with a connected and syncing app account will see a new section…

Updated by Karyn Ekola, CVPM

User Settings

Your app settings can be accessed via the sidebar menu, and changes can be made to your: User name, phone number, and email address. Password. Notification preferences. Touch/Face ID. Home screen sel…

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Setting Practice Closure Dates and Customizing Feature Availability

In the event that your practice will be closed, and you would like to disable the availability for features such as appointment requests, order requests, and conversations, go to the Dashboard > Sett…

Updated by Brittany Yost, CVPM

Sidebar Menu: Practice Info

About Us — This is an area to provide a brief description and image about your practice and how awesome you are! To change the image and description, go to your practice dashboard and select: Setting…

Updated

App Icon

If you have a practice branded app, your mobile app icon is unique to your practice. It can be an image or graphic sized at 512 x 512 pixels. Icon changes require an app rebuild and approval by Apple…

Updated by Karyn Ekola, CVPM

Sending Messages From the Mobile App

You can set up your app to allow users to quickly reach your practice using the following methods: Email. To enable email communications, enter the destination email address in your practice dashboar…

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Home Screen Practice Logo

Any custom image at a minimum size of 1200 x 600 pixels with the practice’s logo can be presented as the home page image. If you would like to change your logo image on the home screen, please contac…

Updated by Karyn Ekola, CVPM

Social Media Links

Your app can link to your Facebook, Instagram, X (Twitter), YouTube and TikTok channels. The pet owner can access your social media sites by selecting Follow us in the sidebar menu of the mobile app.…

Updated by Karyn Ekola, CVPM

Messages

An envelope at the top right corner of the home screen will take the user to the list of push notification messages that have been sent. A number badge will appear to indicate unread notifications. A…

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Personalized Home Screen Image

App users can customize their own home screen selfie carousel experience by tapping on the camera icon in the lower left corner of the home screen. The following choices are available to each user: O…

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Business Hours

In the mobile app, your business hours will be displayed in the quick contact area on the bottom right of the home screen.

Updated by Karyn Ekola, CVPM

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