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Pets in the App

Pets displayed in the app and how to merge duplicate profiles

Pets, upcoming appointments, and service reminders are auto-loaded into the app the first time the user logs in. The user may also manually add pets if desired by clicking on the + button in the lowe…

Updated by Karyn Ekola, CVPM

Personalizing the Pet Profile Image

When pets are initially imported into a user's account from the practice management software, a photo will not be included for the pet's thumbnail. The user can personalize their pet’s profile image…

Updated

Record Requests

The Request Record button is an optional button that can be displayed in your app if you would like clients to have the ability to request a copy of their records. The button can be enabled or disabl…

Updated

Removing or Inactivating a Pet From the App

If a pet has passed away or is no longer with the owner, the user can prevent the pet from being displayed in their app: My Pets > Select Pet > About From the About page: Select the Pencil icon ( Edi…

Updated by Karyn Ekola, CVPM

Pet Notes Added by User

Pet owners can add custom notes about pets in the app: My Pets > Select Pet > About > Edit Notes The notes will be displayed in the About section of the pet’s profile. Any notes added by a pet owner…

Updated

Record Requests: Vaccination Summary

If your practice has a data connection to the practice management software, and has Record Requests enabled , a Vaccination Summary, which includes the pet information and service reminders, will be…

Updated by Karyn Ekola, CVPM

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