All Categories ​ > ​ ​Primary Features ​ > ​ ​Pets in the App ​ > ​     Removing or Inactivating a Pet From the App

Removing or Inactivating a Pet From the App

Updated by Karyn Ekola, CVPM

If a pet has passed away or is no longer with the owner, the user can prevent the pet from being displayed in their app:

My Pets > Select Pet > About

From the About page:

  1. Select the Pencil icon (Edit Pet Details) in the lower right corner.

  1. Select the box to Hide pet.

  1. To view hidden pets, click on the three dots in the upper right corner of the main My Pets page, and check the Show hidden pets box.

  1. To reactivate a hidden pet, uncheck the Hide pet box from the pet’s profile, and click Save. This will move the pet back to an active status and the profile will display under the My Pets section.
  1. This information will be reflected in your practice dashboard:
    Reports > Inactive Patients
If a user marks a pet as inactive, it may mean that the pet passed away or is missing. Call the owner to find out what happened, and to offer condolences if appropriate. Also, don't forget to mark the pet as inactive in your practice management software.

How did we do?

Powered by HelpDocs (opens in a new tab)