How Push Notifications Work
Updated
Push Notifications are one-way messages sent to your clients through the app.
Each app user can choose how they want to experience notifications on their personal device. The most common notification setting is a banner notification on the device. This makes notifications a great communication tool because they are:
- Easy to create
- Instantly deployed
- Stored in the app
- Capable of including links, images, and attachments
Push Notifications are better than text messages because they:
- Are branded with your practice logo
- Do not use your clients' mobile data
- Can include unlimited characters
Push Notifications are ideal for:
- Hospital updates
- Promotions and special offers
- Reminders and appointment confirmations
- Hospitalized patient updates
- Lost pet alerts
- Weather closures
- Outbreaks and food recalls
Push Notifications can be sent to:
- Just one user
- A group of users
- Clients with pets of a particular species
- Clients with pets of a particular breed
- Clients with pets of a particular age group
- Clients with a scheduled appointment on any specific day
- Clients that have opted in to receive special offers
- Clients that have not opted in to receive special offers
How do notifications work?
- When a client downloads the app, they will be prompted to accept notifications. The notifications can be enabled or disabled in the settings of the app and the device.
- The notification will be displayed as a pop-up banner message, even when the device is not actively being used.
- Clicking on the notification will take the user to the message in the app.
- A number indicator will display on the app icon until the message is read.
- Notifications will be permanently stored in the Messages section of the app, so they can be referenced when needed.
