Email Delivery Statuses

Updated 9 months ago by Brittany Yost, CVPM

Any of the following email delivery statuses may display under the Notifications Delivery per User or Notifications Delivery per Date reports.

Pending - The email couldn't be delivered to the recipient’s mail server because a temporary issue occurred. Delivery delays can occur, for example, when the recipient's inbox is full, or when the receiving email server experiences a transient issue.
Sent – The system successfully delivered the email to the recipient's mail server.
Delivered - The email was successfully delivered to the message receipient's mail server.
Bounced – A hard bounce that the recipient's mail server permanently rejected the email. (Soft bounces are only included when the system fails to deliver the email after retrying for a period of time.)
Complaint – The email was successfully delivered to the recipient’s mail server, but the recipient marked it as spam.
Opened – The recipient received the message and opened it in their email client.
Clicked – The recipient clicked one or more links in the email.
Rendering Failure – The email could not be sent because of a Message Center template error. This can happen if important PIMS data required for the template is missing or incomplete.