Email Delivery Statuses

Updated 10 months ago by Brittany Yost, CVPM

Any of the following email delivery statuses may display under the Notifications Delivery per User or Notifications Delivery per Date reports.

Pending - The email couldn't be delivered to the recipient’s mail server because a temporary issue occurred. Delivery delays can occur, for example, when the recipient's inbox is full, or when the receiving email server experiences a transient issue.
Sent – The system successfully delivered the email to the recipient's mail server.
Delivered - The email was successfully delivered to the message receipient's mail server.
Bounced – A hard bounce that the recipient's mail server permanently rejected the email. (Soft bounces are only included when the system fails to deliver the email after retrying for a period of time.)
Complaint – The email was successfully delivered to the recipient’s mail server, but the recipient marked it as spam.
Opened – The recipient received the message and opened it in their email client.
Clicked – The recipient clicked one or more links in the email.
Rendering Failure – The email could not be sent because of a Message Center template error. This can happen if important PIMS data required for the template is missing or incomplete.